1. Introduction & Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the Riz Special Skin website, mobile experience, and any purchase you make from us. By browsing our site, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or place an order.

Riz Special Skin ("we", "us", "our") is a skincare and cosmetics brand based in Pakistan, offering products for sale through www.rizspecialskin.com and our official social channels.

2. Eligibility

You must be at least 18 years old, or placing an order under the supervision of a parent or legal guardian, to make a purchase on our website. By placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into a binding contract.

3. Products & Pricing

We make every effort to display our products, descriptions and pricing accurately. However, colours may vary slightly depending on your device's display, and we reserve the right to correct any pricing or typographical errors, even after an order has been placed.

All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise. Prices, offers and product availability may change at any time without prior notice.

4. Orders & Payment

When you place an order, you will receive an order confirmation via SMS or WhatsApp. This confirms that we have received your order, not that it has been accepted or is available in stock.

We currently accept Cash on Delivery (COD) as our primary payment method. Payment is collected by our courier partner at the time of delivery. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, incorrect pricing, or unavailability of stock.

5. Shipping & Delivery

Orders are typically dispatched within 24–48 hours of confirmation and delivered within 2–5 working days, depending on your city and courier availability. Delivery timelines are estimates and not guaranteed, as they may be affected by courier delays, weather, or circumstances beyond our control.

You are responsible for providing an accurate delivery address and a reachable phone number. We are not liable for delays or non-delivery resulting from incorrect or incomplete information provided at checkout.

6. Cancellations & Order Changes

You may request to cancel or modify your order by contacting us via WhatsApp or our Complaint page before it has been packed for dispatch. Once an order has been shipped, it cannot be cancelled, though you may refuse delivery in accordance with our Refund Policy.

7. Returns, Exchanges & Refunds

Returns, exchanges and refunds are governed by our separate Refund Policy, which forms part of these Terms. Please review it before requesting a return.

8. Authenticity & Fake Sellers

Riz Special Skin products are sold exclusively through www.rizspecialskin.com and our verified official channels. We are not responsible for products purchased from third-party sellers, resellers, or unofficial websites claiming to be affiliated with Riz Special Skin, and we cannot guarantee the authenticity, safety or quality of such products.

If you are unsure whether a seller is genuine, please verify your order using our Track Order page or contact us directly on WhatsApp before making a purchase.

9. User Conduct

When using our website, you agree not to:

• Provide false or misleading information
• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the proper functioning of our website

10. Intellectual Property

All content on this website, including but not limited to our logo, product names, images, graphics and text, is the property of Riz Special Skin and is protected by applicable intellectual property laws. You may not reproduce, distribute or use our branding or content without our prior written consent.

11. Limitation of Liability

To the fullest extent permitted by law, Riz Special Skin shall not be liable for any indirect, incidental or consequential damages arising from your use of our website or products, including but not limited to allergic reactions resulting from misuse or failure to patch-test a product. Always perform a patch test before first use and discontinue use if irritation occurs.

12. Indemnification

You agree to indemnify and hold Riz Special Skin harmless from any claims, damages or expenses arising from your misuse of our website or violation of these Terms.

13. Governing Law

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Pakistan.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "last updated" date. Continued use of our website after changes take effect constitutes your acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at 0324 0068044, [email protected], or via WhatsApp.