1. Introduction

At Riz Special Skin, we want you to be completely satisfied with your purchase. This Refund Policy explains when and how you can request a return, exchange or refund.

2. Return Eligibility Window

You may request a return or exchange within 3 days of receiving your order, provided the item meets the conditions outlined below. Requests made after this window may not be accepted.

3. Condition of Returned Items

Due to the hygienic nature of skincare and cosmetic products, items must be unopened, unused and in their original sealed packaging to be eligible for a return. We are unable to accept returns of any product that has been opened, used, or has had its safety seal broken, except in cases of damage or defect.

4. Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened or used skincare, haircare or cosmetic products
• Items purchased as part of a discounted bundle, unless the entire bundle is returned unopened
• Gift cards or promotional items

5. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please file a complaint through our Complaint page within 3 days of delivery, along with clear photos of the item and packaging. We will review your claim and arrange a replacement, refund, or exchange at no additional cost to you.

6. How to Request a Return or Refund

To request a return or refund, please visit our Complaint page and select the relevant category, or message us directly on WhatsApp with your order number and a description of the issue. Our team will guide you through the next steps, including any return shipping arrangements.

7. Refund Method & Timeline

Approved refunds for Cash on Delivery orders are processed via bank transfer or Easypaisa/JazzCash to the account details you provide, within 5–7 working days of the returned item being received and inspected. Refund timelines may vary slightly depending on your bank or payment provider.

8. Exchanges

If you'd prefer an exchange instead of a refund, let us know when you file your complaint. Exchanges are subject to product availability and may involve an additional short delivery window.

9. Return Shipping

For approved returns due to our error (damaged, defective or incorrect items), we cover the return shipping cost. For change-of-mind returns, the customer is responsible for arranging and covering return shipping unless otherwise agreed.

10. Contact Us

For any questions about returns, exchanges or refunds, please contact us at 0324 0068044, [email protected], or via WhatsApp — we're here to help.